Step 4 – Beginning Your Loved One’s Care Journey
At Living at Home, we understand that building strong relationships takes time and effort, especially when it comes to providing care for you or a loved one. As your dedicated care professional begins their journey with your family, their primary focus during the initial weeks is on getting to know you or a loved one on a deeper level. This process is essential for establishing trust, understanding their unique needs, and fostering a sense of comfort and familiarity.
Creating a Personalised Approach
During the first few weeks of care, our care professionals devote their time and attention to building a meaningful connection with you or a loved one. They take the initiative to learn about their preferences, routines, interests, and any specific care requirements they may have. This personalised approach allows them to tailor their caregiving strategies to best meet you or a loved one’s individual needs and preferences.
Your Involvement Matters
On top of the planned regular client reviews, we recognise that your involvement plays a crucial role in ensuring the success of you or a loved one’s care journey. That’s why we actively encourage and welcome your participation throughout the process. Your insights, feedback, and ongoing communication help us better understand you or a loved one’s evolving needs and preferences, allowing us to provide the highest quality of care possible.
Open Communication and Feedback
In addition to your planned regular client reviews, maintaining open communication channels is key to ensuring that everything is going smoothly during the initial stages of care. We make it a priority to keep in touch with you regularly, providing updates on you or a loved one’s progress and addressing any concerns or questions you may have along the way. This ongoing dialogue allows us to collaborate effectively, identify any areas for improvement, and make necessary adjustments to ensure a positive caregiving experience for you or a loved one.
Monitoring Progress and Adjusting
As you or a loved one’s care journey unfolds, we remain vigilant in monitoring their progress and well-being. Our care professional continuously assesses their needs and preferences, making adjustments to their care plan as necessary to ensure that it remains aligned with their evolving requirements. Your feedback and input during this process are invaluable in guiding our approach and ensuring that we continue to provide the highest standard of care.
During the onboarding process, we gather lots of information about the client, from them and family members, however, it’s over the coming weeks and months, that the care professional gains so much more detail, which they also feed back to the office team to improve the quality and depth of the care plan.
We have also created a client and family portal for direct feedback.
Care Monitoring for Family and Friends
The openPASS app provides much-needed transparency through a family care monitoring app for family, friends, and pre-authorised interested parties who require access to up-to-date information about those receiving care, thereby closing the loop to all-in-one care planning.
At Living at Home, we take an inclusive view of care and extend the functionality of digital care management to an individual’s care network via openPASS.
The care notes are available, in real time to family, care professionals such as district nurses, first responders, emergency services, GPs, and therapists. This is a unique application that provides verified parties with inclusive access to real-time care plans and records, the industry standard for care management and monitoring.
Empowering You or a Loved One
Throughout the care journey of you or your loved one, we maintain a watchful eye on their progress and overall well-being. Our care professionals are dedicated to continuously evaluating their needs and preferences, making necessary adjustments to their care plan as they evolve over time.
This proactive approach ensures that the care provided remains tailored and effective. We highly value your feedback and input during this process, as it helps us refine our approach and uphold the highest standards of care. Just as during the onboarding process, where we gather extensive information from you and your loved one, the coming weeks and months offer even more insights. It is during this period that our care professionals gain a deeper understanding and more detail about your needs and preferences. This information is then shared with our office team to further enhance the quality and depth of the care plan, ensuring it continues to meet the client’s evolving requirements effectively.
