How to Change Home Care Providers
Are you feeling frustrated with your current home care provider but unsure how to make a change?
Don’t worry—you’re not alone, and we’re here to help.
In this blog, we’ll guide you through a simple step-by-step process to ensure your loved one gets the care they truly deserve.
At Living at Home, We’ve been helping families navigate home care decisions for over a decade, and we understand how overwhelming it can feel to make a change.
But here’s the good news: with the right approach, transitioning to a new provider can be smooth and stress-free.
Today, we’ll guide you through exactly how to do it.
Why Consider a Change?
There are many reasons you might be considering a new provider, they can include:
- The quality of care isn’t meeting expectations
- High staff turnover or lack of consistency
- Time and duration of calls
- Communication feels lacking
- Your loved one’s needs have evolved
Whatever the reason, it’s important to prioritise their comfort and well-being.
Step 1: Assess Your Current Provider
Document the reasons for dissatisfaction.
Review your service agreement to understand notice periods and fees.
Step 2: Research and Select a New Provider
Determine your loved one’s specific care needs.
Ask for referrals from friends, family or healthcare professionals.
Check reviews, verify CIW registration, and schedule consultations.
Step 3: Plan the Transition
Coordinate start and end dates to avoid gaps in care.
Have a meeting with the new provider to set clear expectations.
Step 4: Notify Your Current Provider
Provide written notice as required by your agreement.
Express gratitude to maintain professionalism.
Step 5: Communicate with Your Loved One
Explain the reasons for the change.
Involve them in the decision-making process to build trust and ease the transition.
Step 6: Monitor the Transition
Stay engaged during the initial weeks.
Share feedback with the new provider to fine-tune the care plan.
Tips for a Smooth Transition
Be Organised:
Keep all relevant documents, care plans, and medical records handy to share with the new provider.
Stay Patient:
Adjusting to a new provider can take time, so allow room for the relationship to develop.
Advocate for Your Loved One:
Ensure their preferences and needs are prioritised throughout the process.
More Information
If you’re ready to make a change or want to learn more about how we can help, visit our website or give us a call.
Visit our website to schedule a free consultation with one of our experts and download one of our many resources for free.
Our website also features helpful guides and blogs to assist in your decision-making, such as:
These resources provide valuable insights to help you navigate your options and make informed decisions.
Together, we can create a care plan tailored to your family’s needs.
At Living at Home, we specialise in making transitions smooth and reassuring for families just like yours.
Remember, changing home care providers doesn’t have to be daunting.
With a thoughtful approach, you can ensure your loved one’s needs are met and their comfort is prioritised.
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