Frequently Asked Questions

Yes, we create personalised home care plans tailored to individual needs, preferences, and circumstances. Whether it’s assistance with personal care, companionship care, or specialised medical care, we ensure that our services align with your unique requirements.

Getting started with Living at Home is easy. Simply contact us to schedule a consultation. During this initial meeting, we’ll discuss your needs, preferences, and any concerns you may have. Our team will work closely with you to develop a personalised care plan that meets your unique requirements. From there, we’ll guide you through every step of the process, ensuring a smooth transition to our home care services.

Live in care provides 24/7 support with a caregiver residing in the client’s home. This ensures constant assistance while allowing individuals to remain in the comfort of their own homes. Learn more about Live-in Care.

Our care professionals are highly qualified and committed to providing exceptional home care. All staff members either have or are working towards an NVQ Level 2 in Health and Social Care, with the opportunity to advance to Level 3. We place a high priority on ongoing career development and maintain our team’s registration with Social Care Wales. Each care professional undergoes a comprehensive and up-to-date DBS check, along with verified professional work and character references.

All new staff undergo a rigorous onboarding training induction, which continues with regular spot checks, supervisions, and appraisals. Additionally, our staff participate in ongoing training and regular team meetings to further their career development and ensure the highest standards of care. This thorough process ensures that our clients receive high-quality, safe, and reliable care tailored to their needs.

Each individual client can receive home care services on a flexible schedule that suits their needs. We offer care ranging from a few hours a week to 24/7 support, ensuring that our services can accommodate various levels of need. Whether you require short-term assistance, daily visits, or round-the-clock care, we work with you to develop a personalised care plan that fits your specific circumstances and preferences.

Care at home involves providing a range of services to support individuals in their own homes. This can include personal care, such as bathing, dressing, and grooming, as well as housekeeping tasks like cleaning, laundry, and meal preparation. Additionally, care at home can encompass medical support, medication management, transportation, and companionship. The goal is to help individuals maintain their independence and improve their quality of life while staying in a familiar and comfortable environment.

The cost of home care services varies based on the level of care required, the number of hours needed, and any specialised services. We offer a detailed assessment to provide an accurate cost estimate. To ensure transparency, you can:

• Download our Swansea care rates here.
• Download our Cardiff care rates here.
• Access our Funding Guidance here.
• Read our blog on understanding the costs of home care services here.

We also offer a free initial assessment to provide a personalised and tailored cost estimate. Request your free assessment today!

We prioritise the safety and security of your loved one through several key measures:

1. Thorough Background Checks: All care professionals undergo comprehensive and up-to-date DBS checks, along with verification of professional work and character references.
2. Rigorous Training: Our staff members receive extensive onboarding training and are required to continue their education through ongoing training programs. This ensures they are equipped with the latest knowledge and skills in home care.
3. Continuous Monitoring: We conduct regular spot checks, supervisions, and appraisals to maintain high standards of care and address any issues promptly.
4. Registered and Certified Staff: Our team is registered with Social Care Wales and includes professionals either holding or working towards NVQ Level 2 and Level 3 in Health and Social Care.
5. Personalised Care Plans: We design each client’s care plan to meet their specific needs and preferences, ensuring comprehensive and appropriate care.
6. Regular Communication: We maintain open lines of communication with family members to keep them informed about their loved one’s well-being and address any concerns immediately.

By implementing these measures, we ensure that your loved one receives high-quality, safe, and reliable care tailored to their needs.

During the initial assessment, you can expect the following:

1. Comprehensive Evaluation: Our care manager will conduct a thorough evaluation of your loved one’s needs, preferences, and current health condition. This includes discussing their daily routine, medical history, likes and dislikes, hobbies and interests, family history, and any specific requirements they may have.
2. Personalised Care Plan Development: Based on the evaluation, we will work with you to develop a personalised care plan tailored to your loved one’s unique needs. This plan will outline the type of support required, the frequency of care, and any special considerations.
3. Home Environment Assessment: We will assess the home environment to ensure it is safe and suitable for providing care. This may involve recommending modifications to enhance safety and accessibility.
4. Introduction to Our Services: We will provide detailed information about our range of services, our team of care professionals, and how we ensure high-quality care. This is an opportunity for you to ask any questions and clarify any concerns you may have.
5. Coordination with Healthcare Providers: If necessary, we will coordinate with your loved one’s healthcare providers to ensure a seamless integration of our services with their existing medical care.
6. Agreement and Next Steps: Following the agreement on the care plan, we will discuss the next steps, which will include determining the start date for services, scheduling, and any other logistical details.
7. Ongoing Support: We will explain how we will provide ongoing support and regular updates on your loved one’s care, as well as how you can reach us at any time for assistance.

We conduct the initial assessment to make sure we fully understand your loved one’s needs and are able to provide the most appropriate and effective care.

Yes, we encourage family involvement and provide regular updates. Family members can participate in consultations and contribute to the care plan.

Yes, we offer specialised care for individuals with various medical conditions, including dementia, Alzheimer’s, diabetes, and chronic illnesses. We train our care professionals to address these specific needs.

If your primary care professional is unavailable or sick, we ensure that there is no interruption in care through the following measures:

1. Backup Care Professional: We have a team of trained and qualified backup care professionals who are ready to step in when your primary care professional is unavailable. These care professionals are familiar with your loved one’s care plan and can provide consistent support.
2. 24/7 Support: Our care coordination team is available around the clock to manage any emergencies or unexpected absences. They will promptly arrange for a suitable replacement care professional to ensure continuous care.
3. Detailed Care Plans: We maintain detailed care plans and records for each client, ensuring that any backup care professional can quickly familiarise themselves with your loved one’s needs and preferences.
4. Regular Communication: We keep you informed about any changes in care professional assignments and ensure you have the opportunity to meet and approve the backup care professional whenever possible.
5. Quality Assurance: All our care professionals undergo the same rigorous training, background checks, and continuous monitoring to ensure they meet our high standards of care, providing you with peace of mind even in the absence of your primary care professional.

These measures ensure that your loved one receives uninterrupted, high-quality care, regardless of any temporary changes in care professional availability.