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  • Henley House, Queensway, Fforestfach, Swansea, SA5 4DJ

Complaints, Compliments and Whistleblowing

Complaints, Compliments and Whistleblowing

When things don't go according to plan

Whether you have a complaint, wish to share a compliment, or need to report a concern through whistleblowing, we’re here to listen and take appropriate action.

Complaints Handling Process

If you have any complaints about our services or the conduct of our staff, we encourage you to reach out to us as soon as possible. Our complaints handling process ensures that your concerns are addressed promptly and effectively. You can submit your complaint through our designated channels, and we’ll investigate the matter thoroughly, keeping you informed of the progress and resolution every step of the way.

Acknowledging Compliments

Your compliments and positive feedback mean a lot to us. If you’ve had a great experience with our services or if you’d like to recognise the outstanding efforts of our staff, we welcome your compliments. Your feedback motivates us to continue delivering exceptional care and support to our clients and their families.

Whistleblowing Policy

If you have any complaints about our services or the conduct of our staff, we encourage you to reach out to us as soon as possible. Our complaints handling process ensures that your concerns are addressed promptly and effectively. You can submit your complaint through our designated channels, and we’ll investigate the matter thoroughly, keeping you informed of the progress and resolution every step of the way.

Our Commitment to Improvement

At Living at Home, we are committed to continuous improvement. Your feedback, whether it’s a complaint, compliment, or whistleblowing report, helps us identify areas for enhancement and strengthens our commitment to providing the highest quality of care and support to our clients. We value your input and strive to create a culture of openness, trust, and accountability.

Get in Touch

If you have a complaint, compliment, or whistleblowing report, please don’t hesitate to contact us. Your feedback is important to us, and we’re here to listen and respond to your concerns in a timely and professional manner. Together, we can work towards making positive changes and ensuring the best possible experience for everyone involved.

At Living at Home, we offer a comprehensive range of at home, home care services designed to meet the unique needs of our clients. Our dedicated team is committed to providing exceptional care that promotes comfort, dignity, and independence for individuals in Swansea, Cardiff and the surrounding areas.

Respite Care & Support
Waking Nights Care & Support
Home Help & Housekeeping Support
Specialist Care & Support
Live-in Care & Support
Alzheimer’s Disease & Dementia Care
Companionship Care & Support
Personal Care & Support

Get Started with Living at Home

If you or your loved one require personalised personal care assistance at home, Living at Home is here to help. Contact us today to learn more about our personal care at-home services and begin your journey towards enhanced well-being and comfort at home.

Download One of Our Many Informative Brochures

For more detailed information, download our comprehensive home care brochures. These brochures provide an in-depth look at our services, charge rates, assistance with navigating home care funding, and the dedicated support we offer.
Simply click the button to download and discover how Living at Home can make a positive difference in your life.

For detailed inquiries or to start planning your care, reach out to us at our Swansea and Cardiff office.

Let’s make home the heart of care together.